Is Your UiPath CoE Stuck in Maintenance Mode? Here's How to Shift to Innovation

,
June 19, 2025

If you're managing a UiPath CoE, you know the struggle: a significant portion of your team's valuable time often gets tied up in support and routine maintenance. This can leave skilled developers feeling like they're in an endless cycle of tasks, rather than building new, impactful automations.

The Common Challenge for UiPath Teams

Many UiPath CoEs find themselves spending too much time on the operational grind, which can prevent them from truly innovating and delivering new value. This isn't just about efficiency; it can impact team morale and slow down your overall automation progress. Think about it:

  • Manual orchestration headaches: Are your robot schedules heavily reliant on manual intervention? This can make your automations less agile and harder to recover from issues like system outages. Manually rescheduling a backlog of processes after a disruption is time-consuming and inefficient.
  • License underutilization: Are you allocating more license time than actually needed for processes? Manual scheduling can lead to over-allocation, where an hour is set aside for a task that only takes 10 minutes, driving up your consumption of licenses.
    ‍
  • Time-consuming troubleshooting: When bots or virtual machines get stuck due to issues like failed listeners or expired passwords, finding and fixing these problems can eat up significant support team capacity. Even a simple restart can take 15 minutes of an L1 support team's time.
    ‍
  • Lack of transparency: Do you struggle to clearly demonstrate the benefits and ROI of your automations to stakeholders? Generating detailed reports can be a multi-day task each month, making it hard to justify further investment or promote automation internally.
How to Free Up Your UiPath Talent

Imagine if your skilled RPA engineers or program managers could spend less time on routine support and more time on building additional bots and delivering higher quality automation output. This is where intelligent automation management platforms come in.

Pointee, helps UiPath automation teams by offering features designed to tackle these very problems:

  • Dynamic orchestration: Instead of juggling complex manual robot schedules, imagine a system that handles the orchestration for you. This means your SLAs are consistently met, and your bots are working at their best. Pointee minimizes downtime and admin work by automatically restarting your VDIs during incidents – getting all systems back up and running fast.
  • Predictive analytics: What if you could get ahead of issues? Platforms with predictive analytics offer proactive alerts and AI-powered predictions about how likely your processes are to succeed. This capability can help you prevent failures before they impact your operations , quickly pinpoint the root cause when a bot does fail, and even boost the runtime speed of your automations.
  • Automated reporting: Gaining clear visibility into your automation performance shouldn't be a monthly chore. Solutions offering automated reporting provide real-time data and accurate insights, making it easier to communicate the benefits of your automations to stakeholders. This can free up significant time – potentially saving up to five person-days a month that would otherwise be spent on manual report creation.
  • Real-time monitoring: Ditch the messy spreadsheets. A good monitoring platform gives you a straightforward, powerful overview of your processes and how your robots are being utilized. This helps you easily understand bot performance and ensure your resources and licenses are being used as effectively as possible

By leveraging these capabilities, your team can gain the capacity to focus on innovation. Smarter troubleshooting, driven by precise insights, makes your developers' lives easier. This can significantly improve IT retention, leading to a more experienced and stable team that's focused on growth and innovation.

Ready to Empower Your UiPath CoE?

Shifting your UiPath CoE from a maintenance-heavy operation to an innovation hub is possible. By addressing the common pains with intelligent automation platforms, you can unlock the full potential of your team and really accelerate your automation journey.