From complexity to clarity: Raiffeisenbank's RPA transformation with Pointee

‍Raiffeisen Bank is a key player in the financial landscape and is relied on by millions of customers across Europe. The Czech team was facing difficulties managing their RPA infrastructure solely with Blue Prism which was becoming increasingly complex. Raiffeisen Bank's team found themselves grappling with:

Primary challenges

Heavy manual oversight: Controllers were spending significant time on routine process checks as well as manual maintenance and fixes, impacting their ability to focus on strategic tasks or further optimization.

This manual burden created a bottleneck, slowing down operational responsiveness and increasing the potential for human error.

The threat of operational disruptions: Process disruptions, station failures and downtime were creating limitations and potentially affecting internal customer service which is a key for all financial institutions.

Rising licensing costs: The increasing costs of maintaining a large license pool were becoming a concern.

Key results and benefits

Almost immediately after adding Pointee to their RPA tech stack, the team noticed a big difference. They started seeing real value in the first couple of weeks, with the intelligent automation management tool driving improvements such as:

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Significant time efficiency gains: Hourly process checks, formerly requiring 30 minutes, were reduced to an average of 10 minutes, freeing up their valuable resources. They were able to increase controller availability by 50% due to the reduction of manual work, and a more efficient workflow, allowing controllers to focus on higher-value tasks.

"Pointee's interface is just easy. It's intuitive, designed with the user in mind. I picked it up quickly, and it simplified managing our RPA, giving me more peace of mind and capacity to focus on optimization." – Pavel, Head of RPA Control

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Over 23% automation capacity increase: Pointee's efficiency directly impacted their budget. The Raiffeisen Bank team was able to optimize their RPA infrastructure, allowing for a dynamic increase in processes over the next two years without the need for additional licensing.
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Enhanced operational efficiency: Pointee's automated error handling, anomaly detection, and retry mechanisms minimize manual intervention for our internal teams. This means more consistent operations and reduced disruption for colleagues at the bank.

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"We've seen a real shift in how our internal teams perceive the reliability of our processes. With Pointee helping us hit our SLAs, there's been a noticeable increase in satisfaction. It's made a big difference in our day-to-day work." - Richard, Head of Robotics & Process Reporting

Increased internal business satisfaction: There was a clear shift in how internal teams perceived the reliability of their processes. Improved SLA adherence, thanks to Pointee, meant a noticeable increase in satisfaction.

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Take control of your intelligent automation system

By reducing manual work, improving operational flow, and delivering more than 23% automation capacity increase, Pointee has proven its ability to drive both efficiency and cost savings. 

For Raiffeisen Bank, Pointee means fewer headaches and more reliable RPA. It helps to catch issues early, leading to much less downtime and a big boost in peace of mind for the operations team.

Take control of your intelligent automation system. Request a demo today.